Shipping & Delivery
We ship globally, directly from our precision assembly facilities to your door. No middlemen, no retail markups.
The "Direct-to-Wrist" Fulfillment Model
Traditional legacy watch brands charge a 500% markup simply to cover the costs of authorized dealers, regional warehouses, and retail showrooms. We refuse to play that game.
To deliver uncompromising 316L steel hardware and sapphire crystal at an accessible price point, we utilize a "Direct-to-Wrist" fulfillment model. Your timepiece is dispatched directly from our specialized manufacturing partners straight to your door. This slightly extends transit times, but it completely eliminates the middleman tax.
Processing & Dispatch
Please allow 1 to 3 business days for your order to be processed, rigorously quality-checked, packed, and handed over to our global couriers.
Global Transit Times
Once your order has been dispatched, please expect the following delivery timelines based on your region:
Order Tracking
The moment your timepiece leaves our facility, you will receive a shipping confirmation email containing your tracking number. Note: Tracking portals may take 48-72 hours to update as packages clear international customs hubs.
Track Your OrderCustoms & Duties
We optimize our shipping routes to minimize the chance of our customers paying additional customs fees. However, depending on your local government's import laws, international shipments may occasionally be subject to duties and taxes once the package reaches your country. These charges are the responsibility of the recipient.
Still have questions about your delivery?
Contact our Concierge team at support@thelux.watch.
